Questions & answers

No, but we recommend it. Booking means a jeweller is set aside for you, with the right stones and settings ready when you arrive.

Around 45 minutes in the showroom. There is no obligation to buy.

Of course. Call us on +44 20 7430 9691 and one of our jewellers will talk it through with you.

We do not offer video appointments, as we believe fine jewellery is best seen in person. We are always happy to talk on the phone first.

Either. Many clients come alone to keep it a surprise, others come as a couple. We will make it comfortable either way.

Typically 4 to 6 weeks from first design to finished piece. If you have a date in mind, tell us and we will be honest about what is possible.

Yes. We can reuse the stones, the metal, or both. More about bespoke.

Most pieces are made to order in Hatton Garden. The estimated delivery date is shown on each product page before you buy.

UK delivery is free, fully insured and signed for. You are also welcome to collect from the showroom.

Yes. Book a private viewing from any product page and we will have it ready for you to try on.

Very common and not a problem. Choose your best guess and we can size the finished ring afterwards. Our ring size guide has tips for finding it discreetly.

Most can. A few designs, such as full eternity rings, cannot. We will always tell you before you order.

Every piece is guaranteed against manufacturing faults. Read our promise for the full details.

You can exchange within 30 days if the piece is unworn and in its original condition. Online orders can also be cancelled within 14 days of delivery. Full details.

Yes. All our diamonds are ethically sourced and certified, and we will talk you through the certificate of any stone.

Yes, alongside natural diamonds. Our lab-grown vs natural guide explains the difference.